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<p class=MsoNormal><span style='color:#1F497D'>Ping host from client. (this
will check for ping and dns resolution)<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Verify dns. (check host file
just in case) (if a host file entry exist for the server it could be wrong)<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Tracert from client to exchange
server (use ip, this looks for a valid route from client to host)<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Run a netstat on client. (when
attempting a send/receive) (use TCPview works better than netstat. This will
look for ports attempting connection)<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Ctrl-click the outlook icon in
the tray (connection status will now be available, select that to see details)<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Check exchange logs for
authentication errors.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Have her login via OWA.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Danny<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
discuss-bounces@itdiscuss.org [mailto:discuss-bounces@itdiscuss.org] <b>On
Behalf Of </b>Dan Barber<br>
<b>Sent:</b> Tuesday, August 26, 2008 4:00 PM<br>
<b>To:</b> 'IT Discussion Forum'<br>
<b>Subject:</b> [itdiscuss] exchange single-user problem<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I have a single user using Outlook, very basic setup. It is
an online-only mode account, and everything she tries to login in the last week
Outlook responds with the error that the Exchange Server is
unavailable…but it is not! Hah!<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Any ideas how to fix this?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Dan Barber<o:p></o:p></p>
<p class=MsoNormal>Network Administrator<o:p></o:p></p>
<p class=MsoNormal>Kirk of the Hills, PCA<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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