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<p class=MsoNormal><span style='color:#1F497D'>Instead of guess and check, I’d
try running with no add-ons. MS makes it easy to do. Click the start
menu-> All Programs-> Accessories-> System Tools-> Internet
Explorer (no Add-ons).<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>If you can browse like normal,
that means a plug-in is stopping you. <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>-Josh<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
discuss-bounces@itdiscuss.org [mailto:discuss-bounces@itdiscuss.org] <b>On
Behalf Of </b>blloyd@buskercom.com<br>
<b>Sent:</b> Thursday, October 01, 2009 8:49 AM<br>
<b>To:</b> discuss@itdiscuss.org<br>
<b>Subject:</b> Re: [itdiscuss] Vista Problem<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>How do I determine which plug-in
to disable or what kind of plug-in would you look for to cause this type of
problem?<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:12.0pt;
font-family:"Times New Roman","serif"'><o:p> </o:p></span></p>
<p style='margin-bottom:12.0pt'><b><span style='font-size:14.0pt;color:navy'>Bill
Lloyd</span></b><span style='color:navy'> </span><span style='font-size:11.0pt;
color:navy'><br>
IT Manager</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><img
width=149 height=46 id="_x0000_i1033" src="cid:image001.jpg@01CA427C.3EADB5B0"><o:p></o:p></span></p>
<p><span style='font-size:11.0pt;color:black'>2567 Athens Hwy.<br>
Gainesville, GA 30507<br>
Phone: 770-417-1604 Ext.: 250<br>
Fax: 770-417-1747<br>
Cell: 404-379-6963</span><o:p></o:p></p>
<p><em><span style='font-size:11.0pt;color:navy'>blloyd@buskercom.com</span></em><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:7.0pt;font-family:"Arial","sans-serif";
color:navy'>This email and any accompanying attachments may contain
confidential and proprietary information. If you are not the intended
recipient, you are requested to delete this entire communication immediately.
Emails cannot be guaranteed to be secure or free of errors or viruses. The
sender does not accept any liability or responsibility for any problems that
may result from emails you receive.</span><o:p></o:p></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
discuss-bounces@itdiscuss.org [mailto:discuss-bounces@itdiscuss.org] <b>On
Behalf Of </b>LeVeque, Josh<br>
<b>Sent:</b> Thursday, October 01, 2009 9:16 AM<br>
<b>To:</b> IT Discussion Forum<br>
<b>Subject:</b> Re: [itdiscuss] Vista Problem<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>Check to make sure there
isn’t a browser plug-in preventing it from connecting.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Thanks,<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Josh LeVeque<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>West Side Christian Church<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> discuss-bounces@itdiscuss.org
[mailto:discuss-bounces@itdiscuss.org] <b>On Behalf Of </b>blloyd@buskercom.com<br>
<b>Sent:</b> Thursday, October 01, 2009 7:51 AM<br>
<b>To:</b> discuss@itdiscuss.org<br>
<b>Subject:</b> [itdiscuss] Vista Problem<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>For those who understand Vista I have a tough problem for
you. Last night I was helping my neighbor with his HP Pavilion which has
Vista Home Premium on it. When we try to browse the Internet with IE8, it
simply would not connect. Here is the chain of events that led up to this
problem: <o:p></o:p></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>They use Charter Internet.<o:p></o:p></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>I helped them download and install the Charter Security
product, which they are entitled to as Charter customers.<o:p></o:p></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='mso-list:Ignore'>3.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>The install went fine but it would not validate, (via
the Internet connection).<o:p></o:p></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='mso-list:Ignore'>4.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>They attempted to get assistance from Charter support,
but all they were instructed to do was to uninstall and reinstall.<o:p></o:p></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='mso-list:Ignore'>5.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>The product still would not validate, (via the Internet
connection).<o:p></o:p></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='mso-list:Ignore'>6.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>Last night I uninstalled the program.<o:p></o:p></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='mso-list:Ignore'>7.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>I then attempted to browse the Internet with IE but it
would not connect.<o:p></o:p></p>
<p class=MsoListParagraph style='margin-left:1.0in;text-indent:-.25in;
mso-list:l0 level2 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>a.<span
style='font:7.0pt "Times New Roman"'> </span></span><![endif]>I
was able to ping google.com, with no problem.<o:p></o:p></p>
<p class=MsoListParagraph style='margin-left:1.0in;text-indent:-.25in;
mso-list:l0 level2 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>b.<span
style='font:7.0pt "Times New Roman"'> </span></span><![endif]>I
was able to do an RDP connection to my office using Remote Desktop Connection.<o:p></o:p></p>
<p class=MsoListParagraph style='margin-left:1.0in;text-indent:-.25in;
mso-list:l0 level2 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>c.<span
style='font:7.0pt "Times New Roman"'> </span></span><![endif]>Windows
was able to download automatic Windows updates in the background.<o:p></o:p></p>
<p class=MsoListParagraph style='margin-left:1.0in;text-indent:-.25in;
mso-list:l0 level2 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>d.<span
style='font:7.0pt "Times New Roman"'> </span></span><![endif]>I
uninstalled the NIC and reinstalled it again.<o:p></o:p></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='mso-list:Ignore'>8.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>I know they are connected to the Internet. IE
just won’t connect.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>There you have it. I looked all through the IE
settings and could not find anything that would indicate why the IE traffic
seems to be “redirected” away from the network connection.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Any ideas?<o:p></o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:12.0pt;
font-family:"Times New Roman","serif"'><o:p> </o:p></span></p>
<p style='margin-bottom:12.0pt'><b><span style='font-size:14.0pt;color:navy'>Bill
Lloyd</span></b><span style='color:navy'> </span><span style='font-size:11.0pt;
color:navy'><br>
IT Manager</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><img
width=149 height=46 id="_x0000_i1034" src="cid:image001.jpg@01CA427C.3EADB5B0"><o:p></o:p></span></p>
<p><span style='font-size:11.0pt;color:black'>2567 Athens Hwy.<br>
Gainesville, GA 30507<br>
Phone: 770-417-1604 Ext.: 250<br>
Fax: 770-417-1747<br>
Cell: 404-379-6963</span><o:p></o:p></p>
<p><em><span style='font-size:11.0pt;color:navy'>blloyd@buskercom.com</span></em><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:7.0pt;font-family:"Arial","sans-serif";
color:navy'>This email and any accompanying attachments may contain confidential
and proprietary information. If you are not the intended recipient, you are
requested to delete this entire communication immediately. Emails cannot be
guaranteed to be secure or free of errors or viruses. The sender does not
accept any liability or responsibility for any problems that may result from
emails you receive.</span><o:p></o:p></p>
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